Archive for November, 2009

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Magazine Revolution

25 November, 2009

A new home design magazine was launched last month, brand new format too. Lonny is an online magazine with embedded advertising, which takes it’s name from London and New York. It’s stylish, high-end content; lovely to look at.

There’s a lot of speculation on the future of newspapers and magazines, in the new online/social media world. Newspapers have tried all sorts of subscription models, with moderate success in specialist markets and very little success in general markets.

A magazine ad, showing the mouse over direct link.

A magazine ad from Lonny, showing the link on mouse-over

Lonny gives the visitor a traditional magazine experience, down to the sensation of turning pages, and a zoom-in feature. Both ads and content contain embedding links allowing you to click through and order the beautiful fabric or extraordinary vase. From that point of view it’s an advertiser’s dream.

The magazine’s owners have also started a facebook fan page, and a twitter account although with just two tweets it’s a fledgeling account at this point.

It is being hailed as a new model and a great example of what can be done online for a small amount of money – Vanity Fair states that the first issue had production costs of around $11,000 most of which was on photography and content. As the production uses standard technology provided by issuu technology costs should be kept very low. Surely these costs are less than the production and distribution costs of a “real” magazine, and given the revenue potential from advertisers this could be a good model.

There are a few things to be ironed out, the drive to keep the magazine in magazine format means they’ve forgone on a few things that are huge advantages online.

  • crosslinks; on seeing the contents page I wanted to just click on the title of the article and go to the page of the article, but all I got was a zoom in.
  • navigation; there’s no consistent navigation, and with close to 200 pages of content it’s not that easy to scroll through and back to the contents page. There is a “jump box” on the upper right to let you jump to a specified page, but I still find it a bit awkward to use.
  • text; the text is produced in the same size and density as in a print magazine, there is a zoom function, but this is the hardest format to read online.
  • updates; the current issue was launched on October the first, the next issue is due in December, which follows the magazine publishing expectation. But in that time Apartment Therapy will have had around 600 updates.

The facebook fan page has more than 8000 fans, and Twitter has more than 1o00 followers, but by not using these advantages of the web Lonny makes it harder to engage an audience longterm.

I’m sure they’ll learn a lot from the first issue – they’ll see viewing data on time spent on the site, and what people hung around and actually read. I suspect they’ll make some changes, I suspect they might at some point decide to deliver content more frequently. In this format they could deliver a 25 page magazine every week, with less text.

I’m also curious to see how long they stick with the “magazine experience aspect”, and whether that maps to reader’s needs. I often read magazines on public transport, and this doesn’t offer a mobile version, and given that the content is one big flash element I think it would be a lot of work to develop a mobile version.

online mag in the bath?

On a more personal note; I also like to read magazines in the bath, but I don’t think I’ll be doing that with an online version.

So will I visit Lonny again? Sure, I’ll dip in occasionally, but it won’t replace print magazines for me, and it won’t replace the “home design fix” that I regularly get from Apartment Therapy.

Still there’s potential there for a content model that might work for advertisers, I’m curious enough to follow Lonny for that reason alone.

image from Paul Irish via flickr

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Usability in Action; Banks

24 November, 2009

Years ago, more than 10 years ago, I withdrew my rent money from an ATM, as my automatic payments hadn’t been set up. I got the receipt but not the money. Obviously I was a bit concerned, but the bank happened to be open so I went in to try to solve this. The teller told me that it was a Good Thing I’d kept the receipt because it helped them track my transaction, but they wouldn’t be able to do anything until they reconciled the machine’s balance at the end of the day.

Well eventually it was resolved and since then I’ve always chosen the “with receipt” option when withdrawing money.

Process of money withdrawl at ABN

The process of cash withdrawal at ABN Amro

That’s probably more than a thousand receipts. Think of all that paper. And the only reason I’m doing it is just in case the machine doesn’t give me my money. (Never had a problem since but I’m still cautious).

Well ABN Amro’s machines here in the Netherlands have made a very simple change to the process of withdrawing money. They now ask you whether you want a receipt AFTER you’ve taken the money. Now I choose no. No more receipts. I bet others do the same.

It’s one of those blindingly simple changes to a process that helps the customer, saves money and saves the environment.

I think we should all look at design, including process design from the user’s perspective. We should ask ourselves not just what we want the user to do, but what does the user want out of each step. In this example someone at ABN Amro has worked out that a lot of people get the receipts “just in case” the machine gives them the wrong money. So they’ve moved that step to after the cash step.

We need to take time to re-examine a lot of processes, I bet there are more smart ways to improve design of machines, objects, websites and processes.

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Reason to love TED #53983

23 November, 2009

They have a wonderful way for you to rate videos.

Most rating systems for events rely on a simple matrix, giving you a series of statements which you rate according to how much you agree with them on a 1-5 scale. Despite it being a common methodology it does throw some interesting conundrums;

  • which way should the scale go? is 1 best or is 5 best? I always thought five was best until I got to the Netherlands and found that my performance is graded 1-5 with 1 being “you’re exceptional, and you’re in the wrong job” and 5 being “you’re a loser and you’re in the wrong job”
  • when you work with a multinational audience cultural differences come into play. The Dutch are more likely to use the whole scale, and North Americas tend to only grade across the top three scores
  • it doesn’t help people like me who always want to score things at 0.5 of something, so 3.5 or 4.5 but never a round number

TED does something that gets past these issues, and still returns useful assessment data. Their system is very simply and very appealing – especially for those of us whose brains are wired for words rather than numbers.

They give me selection of words and let me choose three, or the same word three times if I want.

The data collected still tells them what people thought of the video, you can label it as persuasive, funny, obnoxious or just OK. But giving a selection rather than open fields it shepherds the viewers towards useful responses.

The way the data is presented it also very cool, and very simple. A tag cloud lets me see that most people rated this talk as fascinating. Beautiful, informative and inspiring were also common ratings. Just a few people found it confusing or unconvincing.

We’ve just added the “amazon star” rating to some of our content, it was a big deal for us. But this is a whole other level, and it’s giving me more ideas.

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Tweet Treats

21 November, 2009

Twitter is making some fun changes.

I blogged last week about the connection made to linkedin – which I love. This week they’ve launched automatic retweets which I don’t love so much.

It is a functionality that has grown out of the twitterverse, where the initials “RT” stand for “Re Tweet” and was used to show that you were repeating someone else’s tweet, so in that sense it’s great.

A Retweet has it's own icon, and identifies who retweeted it below the tweet

Retweets now shoe the avatar of the original tweeter, which I think is good – it helps me discover new people to follow. Although it did confuse me a bit to start with.

What I don’t like is that when I retweet I don’t get the chance to comment, sometimes I like to indicate why I think it’s interesting for others to read. (I can get around this by retweeting the old-fashioned way)

The other thing I don’t like is that retweets are now only visible to my followers – not to the whole world. Yes I do realise the whole world is not interested, but it does change the dynamic of interaction a bit.

Twitter has also changed the question you answer, last week we were asked “What are you doing?” and now we’re asked “What’s happening?”. There have been some mutterings about this change, but in my view it’s a more realistic question for what most of the tweets do answer. Or, put another way, I didn’t notice the change until someone told me.

It looks like twitter is picking up pace on the development now that the site is stable and we’re seeing fewer “fail whales”. What’s next?

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TEDx Amsterdam

20 November, 2009

Subtitle; What I wish I was doing today

TEDx is an independently organised event in the style of TED, and today there is a TEDx running in Amsterdam. They’ve got a fantastic line up including Kevin Kelley, who is one of the most intresting thinkers on future of technology and our use of it. They bill it as “In the spirit of ideas worth spreading, TED has created a program called TEDx. TEDx is a program of local, self-organized events that bring people together to share a TED-like experience.”

It’s enormously popular so that the 450 seats at the Tropen Museum are filled (and were already filled by the time I heard about it), so there are at least 4000 people who wanted to be there and can’t. TEDx set up various simulcast venues, those closest to me are also filled.

So I have the laziest option of all. I’ve picked up the streaming video site. I’m at home on the couch, watching TED. What a great Friday.

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For Everyone who has ever had an idea killed

19 November, 2009

A set of cartoons from someone called Scottie – who I can’t track down.

This seemed familiar.


And this is my current reality.

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Renault’s crazy rabbits

16 November, 2009

One of my geek colleagues sent me the link to a series of animations created by Renault, each one shows a group of rabbits testing the new Renault Grand Scenic, there are a series of 7 tests. They are produced in French, but the way they’re created is language independent. Here’s my favourite, showing the “l’aide au stationnement”; a camera at the rear of the car helps you park safely.

more about “Those crazy rabbits“, posted with vodpod

I love the irreverence used throughout the series, it’s won the “Favourite Web Award” site of the day. I suspect if it had been in English and a US manufacturer this would have gone wildly viral. See all clips on the Renault site.

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Linkedin links Twitter

12 November, 2009

I’ve found myself thinking “wouldn’t it be cool if your Linkedin network update went straight to Twitter”, and I’m apparently not the only one. The guys at Linkedin thought of it too, and launched the service last Monday. They explain how it’s done in their blog, although frankly I don’t think peanut butter belongs anywhere near chocolate.

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updating my status on Linkedin

By checking the twitter box I got a one time connection step to link LinkedIn and Twitter, in which I can specify what is visible from Twitter. I’m not sure if it’s accidental or because I’m in Europe or my internet connection, but it actually took me about 3 tries to get this to work, I got apologetic error messages the first times.

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My update appearing on Twitter automatically

My next update on LinkedIn will be fed from Twitter, by using the hashtag #in on Twitter my LinkedIn status will be updated.

That is cool.

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Remembrance

11 November, 2009

Today is Remembrance Day, the day the UK, Belgium and France commemorate the end of World War 1 and honour those who died in all wars. With growing numbers of dead, and controversy about foreign involvement in wars in Afghanistan and Iraq it seems particularly poignant this year. Or perhaps I’m just growing old. My great uncles fought in and survived World War 1. I remember photos and certificates in Uncle Gavin’s house, and a musty uniform in the garden shed. There’s a photo somewhere of me wearing his army hat.

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Poppy for remembrance at the London memorial for mariners.

This year Harry Patch, the last surviving soldier of the British Forces to have fought in the trenches of the Western Front, died; perhaps the last “living link” to WW1.

I’ve been listening to BBC World and two items connected to memory particularly struck me.

One was an item about the rather amazing Wootton Bassett, the corteges bearing the repatriated bodies of soldiers who died at war pass through this town on their way to the cemetery. As they pass the church bell tolls and the locals stop what they are doing and line the streets for the passing of the hearses. There is no official plan for this, no rule, no ceremony; just a very humble showing of respect for the men and women who died and their families. It’s powerfully moving in its simplicity.

The second item was part of the Witness series and was about Remembrance Day (the podcast is available here). According to historian Peter Parker the very first “remembrance”, in 1919 was also unplanned and spontaneous. It was also largely focussed on the widows and orphans, and honouring their loss. It was only the following year that it became a formal ceremony following the building of the tomb to the unknown soldier.

Similarly the people of Wootton Bassett are resisting attempts to formalise or change their town. Someone has proposed that the main street be renamed “Avenue of the Heroes”, but the town is resisting. As one person said “we’d like it best if we did not have to do this any more and could return to normal.

Harry Patch, who called the formal celebrations of Remembrance Day “just show business”, might agree.

Thanks to technology we can still hear the voices of the survivors, it is a step removed from a living history, but it is more than any previous generation has had. However there is something important about the very human response to memory shown by the people of Wootten Bassett. Part of its impact comes from the spontaneous nature of their act, and I think part of it comes from the ephemeral nature. When it’s no longer needed it will no longer happen. It only has meaning in this time.

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Hacking for good

10 November, 2009

Governments collect huge quantities of data, but rarely display it in ways that are both useful and engaging. The Australian government is addressing this by creating “Gov Hack” events, where designers and developers go to work for a day and a half to find ways to present the data online. It’s part of the Government 2.0 Taskforce which aims to increase open access to data.

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LobbyClue; Visualising the relationship of various lobby and supply groups.

The winners of the last event found a way to present the inter-relationship between lobbyists and a government department using something similar to an aquabrowser, called LobbyClue. Their stated goal was to “correlate data about Government contracts, business details and politician responsibilities to show the relationships between these items’

The the function makes it fun to explore, but I’m not sure what possibility of analysis are possible, it seems to require mousing over the entity’s name to get the details of the deal or relationship.

My favourite was “know where you live“, it’s perhaps less ambitious in terms of what is done with the data, but the clean presentation and the ease of use appeal. I can imagine this being a useful tool for home buyers. I wish there was something similar for my current city, perhaps I should send them an email.

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my old neighbourhood