Archive for May, 2010

Pick a song

24 May, 2010

I’m sitting in my apartment listing to Jason Mraz singing “I’m Yours” and it occurs to me that I “discovered” him in an unusual way, via this clip.

More recently I discovered Charlie Winston while sitting at an Italian restaurant in Paris, where I’d been speaking Italian with the waiters and the song “Tongue Tied” came on which begins;

Now’s my chance, here in France, I’ve gotta give it a go.
How do you say I’m happy ? Estoy feliz contigo ? No ! No !
Désolé mon français est un petit peu confus
Possible que tout le temps si j’essaie
Hablo poco spanish – another stupid english boy !

Which seemed so appropriate for my situation, but the album wasn’t yet out in the Netherlands so I kept checking and a month or so later finally bought it.

These aren’t part of any traditional marketing strategy, in fact both men have full websites providing pictures, videos, lyrics and all sorts of giveaways, they run their own blogs (Jason Mraz is very active on his) and have well constructed facebook fan pages (Jason Mraz has a healthy 2.6 million fans).

Both have understood the value of word of mouth marketing, and how to use online tools to leverage it, neither is using (at least not visibly) the machinery of the record labels. Yet they’re getting attention.

Much has been written about the changes in the music industry, the decline of the studios, the rise of the power of individual musicians and the changing ways of distributing music – including U2′s live at the Rosebowl concert which was broadcast live -and free – via YouTube.

But the problem of attention has remained, how can a new artist gain an audience without a studio promoting him? It’s one thing to load a clip to YouTube but more than 20 hours of video are loaded every minute so how does your clip get attention? How can you build a following? How can you reach people like me, who like music, listen to it a lot, but never go in a record store?

The music industry has been through a period of disintermediation – which means the people between Jason Mraz/Charlie Winston (the producers) and me (the consumer) have been removed. They’ve shown that they can still promote their music and get a following using internet/social media tools. A new model for “getting attention” is emerging. How long before someone spots the opportunity to create a new “intermediary” and start providing that service? Well it’s probably already started, and not by the old record labels.

You and Your Money

17 May, 2010

Do you know your spending profile? Apparently I’m Globe Trekker, well that might be right. I’m currently saving for two overseas trips while the floor of my apartment needs repair and re-sanding. So Bundle’s analysis might be right.

Globe Trekker spend pattern

So I'm a globe trekker, according to bundle

But what is Bundle? It’s a site that collects consumer spending data built in partnership with msn money, citi and morningstar. Here’s how it works.

On top of the data there are expert articles analysing and explaining the data and trends, for example this in depth look at trends on food spending. There are also multiple opportunities to give your opinion and share via facebook (mostly) your views on money.

It’s well done, and feedback on the site indicates that visitors are finding it useful to compare their own spending or to compare costs/spend in different locations. The only minus point? it’s only US data.

Just in Time

14 May, 2010
clock

just out of time?

I was watching BBC a while ago and saw the documentary about John Lewis. I’m fascinated by this company, the legal structure is a partnership so they do not talk about employees but about partners. They pride themselves on service, which means everyone is knowledgeable about their product line and their call centre performs well.

But the business is under pressure. In the documentary two cost saving innovations were discussed; one was to outsource the call centres, which I can see as a potential cost saver but I wonder about the impact on the level of customer service. The other innovation was to reduce inventory further, to push for their suppliers to supply them faster and hold more inventory. In short “Just in Time” inventory management.

“Just in time” reduces inventory carried as the inventory for sale is delivered much closer to demand. With barcodes and automatic stock taking it’s become possible to use it even in relatively fast moving and dynamic retail environments.

The advantages for retailers are that they don’t have to store large amounts of inventory, and can be more responsive to customer demand. It does push the costs and risks of holding inventory back to the supplier. Some suppliers are charging a premium for supplying on “Just in time” schedules.

However if the distribution channel is not reliable or if the price is volatile it may be wiser for the retailer to choose to hold inventory to reduce the risk of running out of stock, or to take advantage of lower price offers.

Have a Kitkat

13 May, 2010
greenpeace campaign against Nestle

Greenpeace goes Post-it

I read about Greenpeace’s battle with Nestle in a newsletter published in April, and assumed that by now the heat would have died down.

Until I saw the post-it note at right in the metro station this week (complete with Dutch spelling of orangutan).

Nestle originally got a video removed from YouTube based on protecting their logo which caused a storm in the social media space, a bit of a spat on facebook, and now Greenpeace is using the Nestle logo throughout their palm oil campaign. They’ve also moved their campaign from facebook logos to supermarket shelves and, apparently, metro stations.

What’s interesting about this from a communications standpoint is that Greenpeace have been able to hijack Nestle’s logo and build up a following who will attack Nestle online yet are still able to cast Nestle as the bully. Their comment that they haven’t hired a “social media agency” is disingenuous, they employ communications experts to run such campaigns. The campaigns are solidly thought through, integrated online/offline, well targetted and well executed. Greenpeace’s core business is campaigning and they do it extremely well, the corporate world would do well to watch and learn.


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