Tag Archives: business cliche

Upselling

Upselling is the practice of offering the customer a little more than their original purchase request. The most well-known example is probably the McDonald’s “would you like fries with that?”, in fact whatever you order at McDonald’s you’ll be offered … Continue reading

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Glass Ceiling

This phrase is used to describe an invisible limit to a higher level. It’s most often used in reference to the barrier that keeps women from rising to the upper levels of management, despite having appropriate qualifications and experience. Despite … Continue reading

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Murphy’s Law

He wasn’t the first to say it, and he didn’t put his name to the law, and he was American not Irish. Oh, and what he said was “If there is any way to do it wrong, he will” He … Continue reading

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The Elephant in the Room

Ever been in a meeting where there’s a subject that everyone is thinking about and no-one wants to mention? For example – imagine you’re in a meeting with people from several different departments, regarding a possible new project. No-one wants … Continue reading

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Just in Time

I was watching BBC a while ago and saw the documentary about John Lewis. I’m fascinated by this company, the legal structure is a partnership so they do not talk about employees but about partners. They pride themselves on service, … Continue reading

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“It’s a Cash Cow”

“Cash cow” is a term I usually hear used somewhat sarcastically in reference to a high margin product. The expression itself is probably pretty old, but it’s adoption into business is about 40 years old and comes from a matrix … Continue reading

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Eat your own dog food

“We’ve got to eat our own dog food” I’m not sure that I would eat dog food, even if I worked for a dog food company, so I find this saying a bit odd. Apparently it comes from 1980′s ads … Continue reading

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Reverse Engineer

We’re dealing with a lot of uncertainty at work at the moment, even though we know what needs to happen it’s hard to see all the steps needed and all the transitions along the way. So today the suggestion was … Continue reading

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The Long Tail

The “long tail” is often discussed as being a good thing, an aspect of the new economy that will companies to compete on giving customers a wider choice, rather than on price alone. It’s existence has been know to statisticians … Continue reading

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Cutting Edge

“We want to be smart innovators – not cutting edge” said my colleague. I still not exactly sure what distinction he was trying to make, since avoiding cutting edge sounds like a need to avoid risk – but innovation requires … Continue reading

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