Posts Tagged ‘twitter’

Twits on Twitter

13 January, 2012

Earlier this week I was looking for a way to contact RTL (a TV broadcasting company in the Netherlands) and tell them that their online television guide wasn’t showing the info for all channels – a very distressing proposition for me, as it will result in the phenomenon knowen as “random viewing” where I end up channel grazing for hours.

I couldn’t find an appropriate email address on the site so I turned to twitter,  that fab new tool that companies the world over are embracing to use for the customer contact. It seems that a lot of other people thought that RTL would be the company, and have tweeted questions and comments with @RTL in the tweets, instead it’s someone in fukuoka, with a locked account so I don’t know how active he/she is.

There are loads of tools out there to monitor tweets, so I wondered if perhaps RTL was picking up on these questions and responding somehow. Further digging revealed the offical RTL Netherlands twitter account @RTLNL, with zero tweets.

Why would you expect an answer from this account?

Lots has been said about how companies should set up their twitter accounts, how they should be used, how it’s vitally important to staff them etc, so I won’t go into what RTL could improve. In any case someone managed to get in contact wtih them – because the programme data is back today.

But I’d like to point out that users could also help by checking that the account they’re sending comments to is one that will provide an answer. In this case @RTL is a random person in Japan who’s getting messages in languages he can’t read.

To increase the chances of the company helping you via twitter check;

  • does the company have a twitter account?
  • are they actively using their account?
  • if the company has more than one account, which one is relevant for your question?

3 ways to have more fun with Twitter

4 November, 2011

1 Grade your tweets

Yet another way to assess your influence in the twitterverse, from Tweet Grader.

They’ve had fun with this and it’s worth trying just for the “while you wait” messages.

Those with a higher influence get listed as “twitter elite” for their location. No, I’m not yet in their exalted ranks – something to aim for perhaps.

Oddly I found this because I was trying to find out when I joined Twitter, and it’ll give you that information and a summary of your profile.

2 Time your tweets

Find out when your followers are most likely to be online via tweriod.

Apparently the activity for my followers on twitter is mid afternoon and evening. I’m mostly on twitter for fun, so this has less impact on me than on someone tweeting professionally. But I will try scheduling my blog releases for the afternoon and see if I can detect any impact.

For those using twitter professionally there are plenty of tools around to schedule tweets throughout the hours where you’ll get the most attention.

There are several tools out there to send timed tweets, my tweets are real time apart from when I tweet about a blog post.

3 Who’s following you?

Every so often I take a look through my twitter followers, I want to know who’s following me, it’s always interesting to see who is new on the list. I also would like to compare that to who I follow, and I’d like to know if some accounts have changed or died. Twitter Karma lets me do that.

It also lets me unfollow accounts very easily (ouch!) which I did test and the change is instantly picked up on your twitter count. I unfollowed about 10 accounts that seem to be inactive; housekeeping, nothing personal.

There are lots of tools out their for the professional user, to set up timed tweets, to monitor followbacks, to automatically unfollow people. But for my use, which is at a much simpler level, these are some of the tools I need.

Starting with Social Media – The Discussion

17 January, 2011

I had the opportunity to be one of the experts in a round table discussion on Social Media last Friday with young artists as part of the Realisme event. The other expert, with more claim to the title then me, was Martijn Verver.

At the end of the round table sessions the advice we had could be summarised in to two phrases; “just do it” and “tell your own story”. So much for expertise!

But the discussion was really interesting and some of the questions were really pertinent and I’ve tried to summarise the answers here (with links I hope are helpful).

It's about connecting people

Behaviour

There is a real and understandable temptation to focus on the technology, to go straight to the tools. But it’s worth keeping in mind that social media is about how you behave online; it’s about connecting people.

1) You need to be yourself online.

2) You can connect to others – even people you haven’t met before. You can ask them to also “friend” or “follow” you. It will take time to build a following.

3) Should it be in English? If your target audience is international then you probably need your content to be in English; but you can rely on visual content, you don’t need a lot of written content.

4) I’m not comfortable promoting myself, how can I use social media? (This came following a discussion of how social media can be your “marketing department”) You don’t have to describe your work in glowing terms; you can just post pictures of progress or inspiration, and say what you’re working on – let others praise you!

5) You may get negative comments – they will probably be outweighed by the positive ones – but be prepared for it. If you have a mature following your followers may defend you, but you may have to decide whether, or how to respond. Generally speaking discussion is a good thing.

Tools

Perhaps the most questions were about the tools themselves – here are the most interesting.

1) Should I use facebook if my audience doesn’t?

Probably not – at least not to address that audience but you, or the gallery you work with, might want to use it to promote an exhibition.

If you’re using facebook think about setting up a separate fan page for your art, rather than using your personal page. ING Art Management has a fan page for example. This means that you won’t be promoting your new exhibition right after lamenting that you burnt the spaghetti.

2) Should I be on linkedin?

Linkedin is particularly relevant for business, so if you run your own company, or are a freelancer you should be on linkedin, it’s a question of reputation.

Linkedin offers ways of sharing content; you can connect to your blog, a slideshare presentation or display your portfolio.

It’s also worth looking for connections via the groups function, which does give you the opportunity to have a discussion in a ‘closed’ group, and the chance to email members of the group.

3) How can I share my work?

There are a lot of different tools out there; the easiest and most used one for images is flickr, on the site you can share your photos – including with a creative commons licence if you like – and you can contribute to relevant groups, or start your own.

Other tools worth considering to store your content are tumblr, wordpress or blogger or posterousyoutube.

Look for “post to many” options on tools, for example I can update my twitter and linkedin status at the same time – in fact I could update facebook at the same time but choose not to. Being smart about the content can save you time.

Content

1) What content can I use?

Profile your work, update this often even if you draw on older works, perhaps saying how you’ve developed since creating that works.

Photographs , poems, stories or articles that inspire you.

Progress updates of your work – this is fascinating for a non-artist, particularly if you’re working on a bigger project

Behind the scenes – take the visitor through the creation of a work, perhaps as a slideshow or a video. This is really time intensive for you you but it would create a piece of content that could stay on your site/blog and be re-used regularly as showing how you work.

Resources

Mashable – good resource for discussion on the latest tools

Problogger – tips on writing, maintaining and thinking about content

PR squared – tips on promoting yourself online

Etsy – great resource of supplies and artists

Cool Hunting – a group blog promoting great design, get ideas on how to present your content.

Style Cowboys – a Dutch site about design, again with great ideas on presenting your content.

The summary of our advice stands – “Just do it” and “be yourself”. On reflection I’d add “connect”; connect to other artists, connect your content, connect your tools (to be more effective). Have fun!

What other tips would you add? Do you have other questions? Add a comment below.

photo from rent-a-moose via flickr

Follow a Museum

1 February, 2010

Or rather #followamuseum. Today is Follow a Museum Day started by Museum Marketing.

A surprising number of museums are using twitter, certainly more than when I last looked into this for a presentation I gave in October, so today I created a twitter list of Dutch Museums so I can keep up with them. If you’re trying to find museums who tweet near you then followamuseum.com is the place to go.

It seems to have been a success, some museums made special offers for their new followers for example the Willet Holthuysen Museum, other museums (many!) thanked and welcomed their new followers, while the Afrika Museum thanked their followers and reported on the growth in their number of followers.

But there were some fails as well; not all museums reacted to the day, the fail whale for the Rijksmuseum. They’ve got 119 followers, but no tweets – not even one to thank those who started following them today.

A fail whale for the Rijksmuseum

Why start an account? If there is no strategy and no resources don’t go there.

Postscript: Thanks to @NickMoyes who pointed me to this tweet from Peter Gorgels who is the web manager at the Rijksmuseum. It seems their twitter account was hacked and it took around two months to get the account back – which they seem to have achieved on 29 January – although there are still no tweets on the account.

History via Twitter

27 January, 2010

The Guttenberg Tweet, from HistoricalTweets.com

There are lots of games or humour memes on twitter, my current favourite is “Historical Tweets“, and the above is one of my favourites of the favourites.

The basic premise is to encapsulate a historic moment in twitter’s 140 character limit, most, like this one, use the contrast of the historic moment and the modern technology to raise a laugh.

You can follow them on twitter, and you can submit your own attempt at a historical tweet.

Oh and there’s a book coming – but not until April 2010.

Hacked Twitter Account?

2 December, 2009

It’s happening to all the best people, even BBCClick announced with typical humour that their account had been hacked.

BBCClick announces their account has been hacked.

The best way you can prevent your account is to choose a complicated password; and if you’re worried about creating one that you can remember here’s how;

more about “Simple tips for better web password s…“, posted with vodpod

If your account is hacked, there are fairly simple steps you can take to claim it back – as outlined by the Efficiency Coach on her blog.

If you get spam DMs, or see nonsense tweets from a normally sensible twitter, contact them and let them know what to do to fix it. I’m off to toughen up my password.

Tweet Treats

21 November, 2009

Twitter is making some fun changes.

I blogged last week about the connection made to linkedin – which I love. This week they’ve launched automatic retweets which I don’t love so much.

It is a functionality that has grown out of the twitterverse, where the initials “RT” stand for “Re Tweet” and was used to show that you were repeating someone else’s tweet, so in that sense it’s great.

A Retweet has it's own icon, and identifies who retweeted it below the tweet

Retweets now shoe the avatar of the original tweeter, which I think is good – it helps me discover new people to follow. Although it did confuse me a bit to start with.

What I don’t like is that when I retweet I don’t get the chance to comment, sometimes I like to indicate why I think it’s interesting for others to read. (I can get around this by retweeting the old-fashioned way)

The other thing I don’t like is that retweets are now only visible to my followers – not to the whole world. Yes I do realise the whole world is not interested, but it does change the dynamic of interaction a bit.

Twitter has also changed the question you answer, last week we were asked “What are you doing?” and now we’re asked “What’s happening?”. There have been some mutterings about this change, but in my view it’s a more realistic question for what most of the tweets do answer. Or, put another way, I didn’t notice the change until someone told me.

It looks like twitter is picking up pace on the development now that the site is stable and we’re seeing fewer “fail whales”. What’s next?

Linkedin links Twitter

12 November, 2009

I’ve found myself thinking “wouldn’t it be cool if your Linkedin network update went straight to Twitter”, and I’m apparently not the only one. The guys at Linkedin thought of it too, and launched the service last Monday. They explain how it’s done in their blog, although frankly I don’t think peanut butter belongs anywhere near chocolate.

Picture 11

updating my status on Linkedin

By checking the twitter box I got a one time connection step to link LinkedIn and Twitter, in which I can specify what is visible from Twitter. I’m not sure if it’s accidental or because I’m in Europe or my internet connection, but it actually took me about 3 tries to get this to work, I got apologetic error messages the first times.

Picture 8

My update appearing on Twitter automatically

My next update on LinkedIn will be fed from Twitter, by using the hashtag #in on Twitter my LinkedIn status will be updated.

That is cool.

Lists Beta

29 October, 2009

I was about to close twitter for the night when I saw a banner ad from Twitter inviting me to check out the lists function that’s currently in beta.

It’s a proud moment for me – I don’t usually see any of these beta toys until after the rest of the planet has got personalised invitations.

Picture 9
So I’ve been playing, setting up a list called design with people in it who tweet about design.

So far it seems a little clunky to set up, but once you’ve established a list you’ll be able to be a bit selective about which content you follow directly on the twitter interface.

I’m wondering if it will also be a whole new level of competitiveness on the site – not only can you now look at the number of followers to gauge a person’s popularity but also estimate their expertise by the lists they’re included on.

Fun to play with!

Twitter Annoys Me

20 October, 2009

I’m probably breaking some unspoken social media rule here but twitter annoys me. Or more specifically the link-goose-chase that some posters send me on annoys me. Here’s an example of what I’m talking about from Guy Kawasaki. He’s by no means the only one who does this but he posts a lot so it was easy to pick up one of his posts.

Step one: The Tweet

Original Tweet, with a link

Original Tweet, with a link

Step two: The Holy Kaw

Guy Kawaski's Alltop interim site

Guy Kawaski's Alltop site with another link

Step Three: The real meat of the content

The real content

The real content

I have a problem with the interim page, in this  case the Alltop Holy Kaw page. I can see that it generates more traffic and higher awareness of Alltop, but I fail to see the value to me of that extra click. Why couldn’t the link to the real content be included in the original tweet?

What’s your Twitter annoyance?


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