YouTube and Fraud; they don’t care.

Right now there is a video hosted on YouTube that is part of a real estate scam.

How do I know this? Because the real estate scam uses my company’s name, and someone emailed me a complaint.

The scam works by posting an advertisement online offering an apartment in a great location at a low rental rate. If you respond you are asked to send two or three months rent/bond and promised the keys once the money is received. Of course the apartment doesn’t exist, and you will never see the keys. Or your money for that matter.

So I tried to alert YouTube to this legal problem, but because my company’s name does not appear in the video I alerted them to a scam. I sent my email in English. For some reason I got two responses in Dutch. Fine. I responded to one explaining that the video was part of a fraud, and attaching the original complaint email.

I got another answer in Dutch, telling me that YouTube has developed a number of channels where I can report an issue with a video. The option most closely matching my question is “For other potential abuse or security issues please visit our Abuse and Safety Center”

So I click on that option, which takes me to a set of country links… but only five countries. Which is weird, but the underlying information is about what spam/phishing are, than any tool to allow me to report an issue.

Report Spam and Phishing in US, Canada, UK, Australia and New Zealand

So I’ve tried twice to alert YouTube to a video that is part of a fraud, but it does not appear that a real person has read the emails or certainly no action has been taken. Meanwhile the video has got another two hundred views.

Of course I am taking responsibility for resolving this because there is a reputational issue for my company, but how can I get YouTube to take responsibility for what is also a reputational issue for them?

And for the 900+ viewers of the video, how many of them will lose money before YouTube wakes up and takes action?

post script one week later; video still there with 1322 views

post script one month later; video still there with 1705 views

post script June 2013; video still there with 1948 views, reporting system improved and incident reported once again.

post script September 2013; video still there with 2499 views, reporting system improved and incident reported once again. YouTube say 24 hour review. I’ve been trying this for almost a year.

Advertisements

What do you think?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s